Frequently asked questions
Why take out a subscription?
Your child will always have great screen time content available on or offline. If you take advantage of one of our special discount offers, a subscription will also save you money compared to the normal magazine cover price. Don’t forget subscriptions also make a great gift!
Once I have taken out a subscription, how will my subscription be confirmed?
Once you have subscribed and completed your payment transaction the magazine will be downloaded via the Pocketmags app onto your device.
How do I renew my subscription?
A month before your subscription finishes Pocketmags, who distribute the magazine, will send you an email.
What do I do if my magazine does not download?
Check connection and try again.
Can I request a refund or cancel my subscription?
Digital Purchases from the Pocketmags store are non-returnable and non-refundable after purchase
Is the online payment system secure?
We use SSL encryption software to keep the details of the order and credit/debit card safe. All payment data is held by MMP.
Contact firstname.lastname@example.org for information about troubleshooting downloads. While every attempt is made to ensure you have the full enjoyment of your purchase, all refund requests are subject to Pocketmags approval and could be denied at any time and an admin fee will be applied to any refunds given.
If you have any further questions or any problems you may contact Petra’s Planet Magazine at email@example.com